About Us
What We Do
We are a premier provider of hotel and restaurant management services focusing on upscale independent, lifestyle and luxury boutique properties in prime and emerging locations. We are driven, experienced, and focused operators who graciously serve each other, our guests, the community, and stakeholders with whom we intentionally connect with each day. We bring a suite of concepts, design, development, operations, sales, marketing, revenue management, finance, human resource, information technology, and facility management expertise to the table creating a sense of place.
Founded in 2013 by hospitality veterans Craig Spitzer and Craig Shipley, Early Bird Night Owl is based in downtown Durham, North Carolina.
Our Why
We create environments and frameworks that inspire our associates to provide sincere hospitality and enriching experiences. Our core values of Hospitality, Enrichment, Teamwork, and Integrity guide our approach to how we serve our teams, customers, and communities.
Our Core Values
Hospitality is…
- instilling a genuine spirit of warmth and kindness through interactions to create a welcoming atmosphere for guests and associates
- acts of thoughtfulness, where associates go above and beyond to anticipate and fulfill the needs of others, striving for excellence in customer service
- prioritizing the needs and satisfaction of our guests and associates
Enrichment is…
- actively participating in & supporting our property’s communities
- fostering positive relationships with stakeholders and neighbors
- investing in the training and professional development of our associates
Teamwork is…
- building and maintaining a collaborative and fun work environment
- valuing and respecting the contributions of every associate
- engaging stakeholders and associates in activities and initiatives that foster transparency and unity
Integrity is…
- upholding the highest ethical standards in all business dealings
- building trust with guests, associates, and partners
- taking responsibility for one’s actions, celebrating wins, admitting mistakes, and working to correct them